Refund policy
At Harvora, we want you to be happy with your purchase. If something has gone wrong with your order, please contact us and we will do our best to resolve the issue fairly and promptly.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, incomplete, or different from what you ordered, please contact Harvora as soon as possible after delivery.
To help us resolve your claim quickly, we may ask you to provide photographs or video showing the item, packaging, damage or defect.
Depending on the circumstances, we may offer a replacement, resend, partial refund or full refund.
Please do not return a damaged, defective or incorrect item unless Harvora specifically asks you to do so. In many cases, particularly where an item is damaged or of relatively low value, returning the product may be unnecessary.
Change of Mind
Where applicable consumer law gives you a right to cancel or withdraw from an online purchase, Harvora will honour that right.
If you wish to return an item because you have changed your mind, please contact us before returning it. The item should not have been used beyond what is reasonably necessary to inspect it and should be returned in suitable condition with its accessories and components.
Where permitted by law, the customer is responsible for the cost of returning an item due to a change of mind. Any reduction in value resulting from unnecessary or excessive handling may be taken into account where permitted by applicable law.
Before Returning Any Item
Please contact Harvora before sending any product back.
Return arrangements may vary depending on the product, delivery country and reason for return. We will provide the appropriate return instructions after reviewing your request.
Please do not send a product to the address shown on the original parcel unless Harvora has specifically instructed you to use that address.
Refunds
Once a refund has been approved, it will be issued to the original payment method. Processing times after a refund is issued may vary depending on your bank or payment provider.
Original delivery charges and return shipping costs will be handled in accordance with applicable consumer law and the circumstances of the return.
Consumer Rights
Nothing in this policy is intended to limit or exclude any statutory consumer rights that apply in your country or region.
Contact Us
If you have a problem with an order or wish to request a return or refund, please contact Harvora through the contact details provided on our website. Please include your order number and a brief description of the issue so that we can assist you as quickly as possible.