TERMS OF SERVICE

OVERVIEW

Welcome to Harvora. The terms “we”, “us” and “our” refer to Harvora. Harvora operates this website and online store to provide customers with access to our products, information and related services (the “Services”). Our online store is powered by Shopify.

These Terms of Service (“Terms”), together with our Privacy Policy, Return & Refund Policy and other policies displayed on our website, explain the terms that apply when you access our website or purchase from Harvora.

By accessing or using our Services, you agree to these Terms. Nothing in these Terms is intended to limit or exclude any statutory consumer rights that apply to you under the laws of your country or region.

1. USING OUR WEBSITE

You may use our website only for lawful purposes.

You agree to provide accurate, current and complete information when placing an order or creating an account. You are responsible for maintaining the security of your account information and credentials.

You must not misuse our website, interfere with its operation, introduce malicious software, attempt unauthorized access, collect information unlawfully, or use the Services in a way that violates applicable law or the rights of another person.

2. PRODUCTS

We make reasonable efforts to describe and display our products accurately, including their features, dimensions, materials and appearance.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and normal variations in manufacturing or materials.

Product descriptions, prices and availability may be updated without notice. We may discontinue a product or limit its availability in particular countries or regions.

Nothing in this section affects your rights where a product is faulty, damaged, incorrectly described or otherwise does not conform to applicable consumer law.

3. ORDERS

When you place an order with Harvora, you are making an offer to purchase the products in your order.

We reserve the right to decline or cancel an order where reasonably necessary, including because of product unavailability, an obvious pricing or listing error, suspected fraud, payment problems or delivery restrictions.

If we cannot fulfil an order after payment has been taken, we will provide an appropriate refund.

Please check your order carefully before submitting it. Once processing has begun, we may be unable to accommodate a cancellation request. This does not affect any cancellation or withdrawal rights provided by applicable consumer law.

Returns and refunds are handled according to our Return & Refund Policy and applicable consumer law.

4. PRICES AND PAYMENT

Prices shown on our website may change without notice. The price applicable to your purchase will normally be the price displayed when you place your order, subject to correction of obvious errors.

Shipping charges, taxes, duties or other applicable charges will be displayed or handled as required by applicable law and the information provided during checkout.

You agree to provide accurate and authorized payment information when making a purchase.

5. SHIPPING AND DELIVERY

Delivery times shown by Harvora are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, transport disruption or other unforeseen events.

If there is a problem with the delivery of your order, please contact Harvora so that we can investigate and assist you.

Nothing in this section limits any rights you may have under applicable consumer law relating to delayed, lost, damaged or undelivered goods.

6. RETURNS, DAMAGED ITEMS AND REFUNDS

Returns, refunds, damaged or defective products, incorrect items and change-of-mind requests are handled in accordance with our Return & Refund Policy.

Please contact Harvora before returning any product. Return arrangements may vary depending on the product, delivery country and reason for return.

Do not send products to an address shown on the original parcel unless Harvora has specifically instructed you to use that address.

7. INTELLECTUAL PROPERTY

The Harvora name, logo, branding, website design and original content belonging to Harvora may not be copied, reproduced, distributed or used commercially without our permission.

Certain product images, trademarks, software, content and other materials displayed through the Services may belong to Shopify or other respective rights holders and remain the property of those owners.

Nothing in these Terms transfers ownership of intellectual property to users of our website.

8. THIRD-PARTY SERVICES AND LINKS

Our website may use or provide access to services, payment facilities, applications or links operated by third parties.

Harvora is not responsible for the content or operation of independent third-party websites. If you choose to visit an external website, its own terms and privacy practices may apply.

This section does not reduce Harvora's responsibilities to you for products purchased directly from Harvora.

9. SHOPIFY

Harvora's online store is powered by Shopify, which provides the ecommerce technology used to operate the store.

Purchases made from Harvora are transactions between you and Harvora. Shopify provides the ecommerce platform and is not the seller of Harvora products.

10. PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable data-protection law.

Because our online store is powered by Shopify, certain information may also be processed by Shopify and other service providers where necessary to operate the store, process payments, fulfil orders and provide related services.

Please refer to our Privacy Policy for further information.

11. CUSTOMER REVIEWS AND FEEDBACK

If you submit a product review, comment, photograph or other feedback to Harvora, you confirm that you have the right to provide that material and that it does not infringe another person's rights or applicable law.

You grant Harvora permission to display and use feedback submitted to us in connection with operating and promoting our Services, subject to applicable law and our Privacy Policy.

We may remove content that is unlawful, abusive, fraudulent, misleading or infringes the rights of others.

12. ERRORS AND INACCURACIES

Despite reasonable care, our website may occasionally contain typographical errors, incorrect prices, inaccurate product information or other mistakes.

We reserve the right to correct genuine errors and update information. If an error materially affects an order you have already placed, we will take reasonable steps to inform you and provide any remedy required by applicable law.

13. PROHIBITED USE

You must not use our Services for unlawful or fraudulent purposes, interfere with the security or operation of the website, attempt unauthorized access, distribute malicious software, impersonate another person, infringe intellectual-property rights, or misuse another person's personal information.

We may restrict access to our Services where reasonably necessary to prevent fraud, unlawful activity, security threats or serious misuse.

14. AVAILABILITY OF THE SERVICES

We aim to keep the Harvora website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access at all times.

We may temporarily suspend, modify or discontinue parts of the Services for maintenance, security, technical or operational reasons.

15. LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Harvora will not be liable for indirect or consequential losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.

Nothing in these Terms limits your statutory rights relating to products purchased from Harvora.

16. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices or applicable requirements.

The current version will be available on our website. Where applicable law requires notification of a material change, we will provide such notification.

Changes will not remove rights that have already arisen in relation to an existing order where applicable law prevents us from doing so.

17. GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to Harvora's business operations, subject to any mandatory consumer protections that apply in the country or region where you reside.

Nothing in these Terms is intended to require a consumer to give up rights or protections that cannot legally be waived under applicable law.

18. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be applied to the fullest extent permitted by law or removed where necessary. The remaining provisions will continue to apply.

19. CONTACT INFORMATION

Questions about these Terms of Service or an order placed with Harvora can be sent to:

Harvora
Email: support@harvora.shop